Customer Care

Customer Care

At Lucas Homes we build our properties to the highest standard with exceptional quality and design. However this high standard is not just seen in our construction, it is an attribute that we carry over to all other aspects of the company including our customer care. As we pride ourselves on our commitment to unparalleled customer care, where we take the time to form personal relationships with all our clients and every new home we build comes with a ten year warrantee.

Buying a new home is an exciting but often stressful time so the Directors and team here at Lucas Homes want to ensure that you have a single point of contact throughout the entire process. From exchange through to competition of your home you can be assured that the process will be straightforward and efficient thanks to the helpful service that Lucas Homes provides so that all you need to do is unpack and enjoy your new home.

Once you have completed the purchase of your new home Lucas Homes will provide you with an extremely detailed homeowners pack. Each pack is personalised to your property and tells you everything you need to know about your new home, from the colour used on the walls to how to work your new appliances. All the relevant information is available to you straight away and the Lucas Homes team is easily contactable should you have any additional concerns.